If you are not able to access your account on www.bakerscreation.com, it may be in-active or suspended. Kindly get in touch with our support team to resolve your concern.

If you have completed the first step of the registration process you can simply enter your login information in the sign-in screen to continue and complete your registration process.

If you are not able to verify your mobile number, kindly contact our support team from your registered number to confirm your verification. You can confirm your email id by sending an email to info@bakerscreation.com.np from your registered email id. Mention the subject as ‘MANUAL EMAIL VERIFICATION’ and enter your registration details like your name, company name and registered mobile number in the email.

No. Your account will not expire if you do not use it. It may become inactive after prolonged non-usage. You can contact our support team to get it reactivated.

Yes. You can place orders without login-in to your account by sending your requirement through WhatsApp, our social media page (Facebook and Instagram) or on the phone by contacting your account manager.

Bakers’ Creation does not encourage existing customers who are purchasing products from our distributors to buy from us directly. The purpose of this online platform is to service customers who have no access to our distributors.

No. If you have been purchasing our products since before the existence of our online platform then there is no need to create a new online account as your account will be existing by default. You can click on the forgot password option in the sign-in section to create a new password and access your account directly.

All our products currently attract a VAT of 13%. VAT is also applicable on transportation amount. VAT is included in the price of the product and shall be mentioned separately with the price of the product at the time of invoicing. VAT is a matter of government policy and may be subjected to change as per government norms.

All orders are processed against full payments. Regular bulk buyers who have been purchasing Bakers’ Creations’ products for over 6 months may avail privileged pricing terms by talking to their respective account manager.

You can purchase products by making payment online using our payment gateway which offers multiple payment choices. You can also make payment offline by providing us a Cheques or Cash on delivery.

Cancellation of order is possible prior to payment. Kindly talk to our support team or your account manager to cancel your order.

Orders cannot be modified once placed. You can cancel your order and place a new order.

Yes. You can purchase products without VAT registration however VAT will be charged to you regardless of your registration.

Yes. You can avail VAT refund on your purchases. For any support in this area kindly contact our accounts team at info@bakerscreation.com.np

All payments made are reflected in the account dashboard within 7 working days. You can confirm the payment with our accounts team in case of any doubts or contact our support team or raise a support ticket from your Bakers’ Creation account.

You can make payment by clicking on the Pay Now button next to your order in the dashboard. Alternatively, you can also contact our support team and ask them to generate a payment link for you through which you can make payment online.

SKU means Stock Keeping Unit. It includes all the variants in which products are stocked with us. Our standard SKU size is as follows:

Need to mention category and how it is measured – UOM.

MOQ is different for different products. We encourage you to purchase in minimum SKU size. MOQ can also impact delivery charges, we urge you to place orders to ensure maximum cost savings.

We provide samples only for limited items, we urge you to place a request for a sample from by clicking on the sample request button on an individual product page.

Yes, freight or delivery charges are additional based on your location and distance to our store.

For few locations across Nepal, freight may be variable depending on order quantity.

The base price of our products remains the same throughout Nepal, however freight or delivery charge might vary based on the distance from our store to your destination.

Products being supplied under bulk order may have applicable quantity discounts from time to time.

Our logistics partner works round the clock to ensure your orders reach you on time. However, the actual time of delivery may be longer. Please check your dashboard to get an update on the status of delivery.

Delivery within Kathmandu Valley will be fulfilled within 48 working hours upon successful payment for the order. Delivery outside Kathmandu Valley will be fulfilled within 5 working days upon successful payment for the order. Under unavoidable situations such as a lockdown imposed by the government of Federal Democratic Republic of Nepal, delivery might take longer.

Customers within the Kathmandu valley are encouraged to visit our store for self-pickup. Goods which require special storage conditions may require self-pickup by customers.

Bakers’ Creation will be responsible but not liable for the delivery of goods. Our courier partner will bear the liability for any losses in case of damage of goods during transit.

Yes, you can ship and place multiple orders to different locations by adding a destination in your address book in your dashboard. Every single order will be delivered to a single location only.

Currently, we have only a single store model wherein you can order online or pick up the goods from our store. We recommend that you purchase products from our distribution partners if they are servicing your region. Our distributors offer the following advantages over direct purchases

(1) Quick Delivery

(2) Credit purchase option

However, if there are products you need that are not available in stock with the distributor then you can purchase the same online.

We provide samples only for limited items, we urge you to place a request for a sample from by clicking on the sample request button on an individual product page.

Franchising as a concept is new to us and we are still understanding it, we will formalize a policy regarding this very soon. Please feel free to drop in a mail with your current profile, goals and a budgeted investment you are looking to make – info@bakerscreation.com.np.

We do encourage our customers to buy in bulk volumes, we do have offers from time to time regarding bulk purchases. We request you to connect with our team for the same – info@bakerscreation.com.np or +977-9823440043.

Delivery of goods may be affected by the pressure on the logistics channel, holidays and at times due to unavoidable reasons beyond one’s control. We request our customers to be patient and be in contact with our support team to ensure quick resolution of your delivery related concerns.

There could be external factors which impact the handling of the package and hence result in causing a damage to it. We request you to immediately raise this concern with our team – info@bakerscreation.com.np or +977-9823440043. We will look to investigate the cause of the damage, if it is reasonably found to be due to a mishandling on our part, we will replace it at our cost. If it has been mishandled by our logistics partner, then we will not be able to provide any compensation for it.

If the product you received does not match your order then we request you to kindly contact our support team – info@bakerscreation.com.np or +977-9823440043 immediately. We strongly recommend you to check your items being delivered along with your order to confirm that the correct order is being delivered to you.

Our store is located at the below address:

Flat 1C, Suraj Apartment, Dandi Baba Marg, near ICFC Bank, Kathmandu – 44600. https://goo.gl/maps/WbqMnjk9ws6FkCdo9.

Please inform our support team – info@bakerscreation.com.np or +977-9823440043 at least 2 hours prior to reaching our store.

You can get in touch with our support team – info@bakerscreation.com.np or +977-9823440043 for any queries related to our products being faced by you.

Create an account by registering via Google, Facebook or creating a new User ID and password

1. After you login, browse through the products section and add products to cart
2. Check out
3. Payment

1. Khalti
2. Cash on delivery
3. Bank Transfer

1. Under the SignIn box, click on the “Lost your Password?” option.
2. Enter your username or email address registered with Bakers’ Creation.
3. Click on the Reset Password button.
4. Go to your email inbox and look for password reset mail from Bakers’ Creation. Remember to check the spam folder.
5. On the mail you receive, click on the password reset link.
6. Enter your new password and click save.